“You’re not wrong, just like I am. What’s wrong is this new system. System updates have changed the procedure a lot.”
I think that the characteristic of the eyes of a hot-tempered person is that they are spooky and cold.
Her eyes are cool and not trembling with anger, but they are trying hard to hold back her irritation.
The guy she’s arguing with her keeps his job. But I could sense that he was also annoyed.
I moved away from him and her for a while. That’s because if those two started arguing loudly, I might get involved.
- Why are the best achievements so often betrayed?
- We always strive to produce the best performance.
But why is the result so often betrayed?
For example, performance that gets better ratings is often half-baked. Top performance is often not appreciated. Why aren’t the best performances appreciated?
Of course, there is no doubt that it is the best. But surprisingly, that’s what caused it.
I acted like I had nothing to do with trouble. A few days ago there was a major update to the working system and I knew there would be some major changes to the newly enacted procedures.
The cause of trouble between him and her was the inability to match the customer name and customer identification number.
She submitted a customer identification number from the terminal she had, but the information he wanted to know was the customer’s name.
Her terminal does not display the customer’s name. So what should she have done?
As a last resort, she might have told him what a particular customer ordered and he could have visually searched for the customer name based on that order.
But it was such a daunting task that neither she nor he had any intention of doing it.
In short, one master data is separated into names and identification numbers, so the trouble would have been solved by accessing the master data.
- What services do consumers actually want?
- In other words, those who consume a certain amount of performance don’t necessarily want the best performance.
Fundamentally, perceptions differ between those who produce performances and those who consume them.
In practice, consumers often want moderate service. One reason is that they still don’t know the best-crafted performances.
But I didn’t point it out. After thinking for a moment, I entered the information on the terminal assuming that the customer’s order processing was completed, and displayed the payment screen following the order processing.
Although this is not formal procedure, the payment screen includes the customer name and customer identification number. Of course, I know that entering that the order has been completed when the order has not been processed is likely to cause other troubles.
That’s all for today’s post. Thank you
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