However, analog products cannot be repaired immediately if a defect is found. Then the product is recalled. It means collecting the product and giving it a full refund, offering a replacement product, or repairing it on-site.
IKEA has begun recalling 820,000 sets of KULLEN dressers. This was because it was identified that there was a risk of rolling over and crushing or injuring a small child. This new recall is not unrelated to the early 2016 recall, which involved 17 million sets of dressers. The latest recall announced on Wednesday, March 4 is targeted for the three-drawer KULLEN dresser.
According to CPSC notice, these dressers were sold at IKEA stores or online for about $ 60 between April 2005 and December 2019. This type of dresser: if not secured to a wall, lacks stability, risks falling, and can cause death or serious injury to the child.
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Products and services that reach a certain level are put on the market. The goods can be sold as long as there is demand. Companies benefit from that.
Sales minus manufacturing costs are reported in corporate profits
The problem may come later. The sold product will continue to be used. So the job of the manufacturer is not over because it was sold.
Many people consider the ends of the organization separate from the upper layers. The president of a failed company said: “There is no fault for ordinary employees.” So who failed?
Regardless of the state of the company, employees believe that there is no problem as long as the salary is paid. That’s because salaries often don’t increase even though the company makes money.
If employees’ indifference in running the company prevents them from reporting customer complaints to senior management, the problem will certainly increase.
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Software and applications provided online can be quickly reworked if problems are identified.
Repair work is sometimes referred to as a version upgrade
In a corporate organization, it is difficult for customer complaints to be transmitted to upper layers. The tail often crushes customer complaints. By the time management is aware of the problem, the problem will have grown enormously.
IKEA dressers like KULLEN have been involved in dozens of injuries and the deaths of more than nine children. The company said on Wednesday that it had received six new reports that the KULLEN dresser had rolled over. Two of these incidents involved minor injuries.
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Who will be responsible if customer complaints increase and evolve into a recall? Is it the responsibility of the creators? Lazy of the sellers? Is it a flaw in the management who controls everything? What can be clearly pointed out is that the amount of damage and the area of responsibility are always proportional.
IKEA has announced a new recall that is important for parents with small children. A major furniture store, in collaboration with the U.S. Consumer Product Safety Commission (CPSC), is recalling popular dressers because it could overturn and harm children.
That’s it for today’s post. Thank you
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