When people get nervous, they overdo it.
The new manager who was assigned to a store, I think, he must have been nervous, was a very motivated person.
A motivated manager is rare.
He seemed to have his own analytical perspective on finance and management. Therefore, it was not impossible for him to have the ambition to make the store in charge of it profitable. So he has come up with various improvements.
One day, cashiers were given coin boxes. It was a small coin box made of transparent plastic, and it was a mechanism to sort coins by denomination.
The coin box itself is an inexpensive item.
The manager thought that coins could be organized efficiently by using coin boxes. He himself must have been satisfied with the implementation of such improvement measures in line with the actual work practices in the field.
However, the coin box was unpopular. Because there is almost no opportunity to sort the denominations in the settlement business at the store. Regardless of denomination, it suffices to have a tray that collects cash received and handed over in one place, and it will be faster.
After all, few people worked with the coin box.
Why did that happen?
In other words, the manager was impatient to introduce an efficient method of cash register work. Unfortunately, he had little experience with cashiers. He had never experienced the practice, even though the practice was to be improved while working in the field.
He didn’t have the perspective of the user using the coin box.
Providers that supply new systems design efficient systems, but they are done from the perspective of the provider. However, the user determines whether the system meets the goals.
Therefore, users should design a practical and efficient system.
However, users rarely have the technology to design a system. Isn’t this a system design dilemma?
After that, cashiers began to use coin boxes. Because no one could throw it away.
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That’s all for today’s post. Thank you
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