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Include the name of the person in charge, a thank you note, and how to contact the person in charge

And the mistake of the person in charge is not recorded in the company record as a mistake.....

One person in charge put a red carnation inside the envelope. Of course, it was a small consideration for Mother’s Day, but I don’t know if the person who opened the envelope was impressed or not.

Regulations dictate the documents that must be placed in a customer envelope bearing the company logo.
Contract confirmation documents, copies of customer application forms, promotional brochures updated seasonally. Do not send any other items to the customer.

What is the difference between planned and unplanned?
I wonder what the difference is between planned and unplanned. To put it simply, I think it can be attributed to the relative difference in the time required for judgment.
Because planning is nothing more than making decisions ahead of schedule, and not planning is nothing more than delaying decisions.

However, some people who have many years of experience in this work put a handwritten note and seal it. The handwritten note is attached just before sealing.
The memo includes the name of the person in charge, a thank you note, and how to contact the person in charge. A photograph of the person in charge or a flower of a rose is not usually included. Of course, it is forbidden to attach non-regular items such as this private memo to the mailing.

Should various things be judged before facing a certain situation?
And it is not decided which is the proper judgment between the judgment before facing a certain situation and the judgment after facing a certain situation.
At least, the former has few criteria for judgment, and the latter has abundant criteria for judgment.

But a handwritten note will impress your customers just a little bit. So high performers make clever use of this memo.
The benefits of such handwritten memos are not limited to those described above. If the customer finds any inadequacies in the documents, the customer will contact the contact written in the memo.
By doing so, the failure of the person in charge will not be spread widely, and will stop within the scope of the person in charge. And the mistake of the person in charge is not recorded in the company record as a mistake.

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That’s all for today’s post. Thank you

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